Support Test

The provision of parts and the availability of a well-stocked warehouse are paramount in ensuring optimal machine uptime. Our comprehensive global logistics support system and state-of-the-art parts facilities are equipped to efficiently meet the needs of our customers in a timely manner.

In order to further enhance our service capabilities, we are in the process of establishing regional parts centers in close proximity to our valued customers. These centers are dedicated to providing seamless support for the parts requirements of our product line.

At Gainwell Engineering, we pride ourselves on maintaining extensive parts inventories and utilizing advanced forecasting systems to ensure that we are able to promptly fulfil the needs for parts of our customers.

CENTRAL WAREHOUSE

Our state-of-the-art Warehouses, located at Dankuni near Kolkata, India; NSW, Australia; West Virginia, USA and Singapore are crucial hub for all product models. We are dedicated to ensuring prompt availability of genuine spare parts, prioritizing customer satisfaction above all else. In adherence to stringent contamination control procedures, we guarantee that all stocked parts remain free from dirt or dust, thereby upholding the highest standards of quality across our entire product range.

GENUINE PARTS

Recognizing the paramount importance of utilizing high-quality parts for the reliability and longevity of your machinery, we offer a comprehensive selection of genuine parts designed to optimize performance and minimize maintenance costs.

From essential components such as Cutter picks, Seals, Hoses, and Switches to sophisticated Sensors, we provide the precise parts needed to ensure the seamless operation of your equipment. Our genuine parts not only ensure safety and reliability but also enhance the overall value of your operations, promising a prolonged lifespan for your machinery.

Maximize your equipment uptime, minimize operating costs per hour, and achieve a lower cost per ton by utilizing the top-tier repair and rebuild services offered at Gainwell’s Component Repair Shops. Our facilities adhere to the highest standards of Quality and Safety, serving as your one-stop destination for comprehensive repair solutions.

With our rebuild program, we leverage unparalleled expertise, a wealth of global knowledge, service capabilities, and skilled personnel to deliver performance that rivals that of brand-new equipment at a significantly reduced cost. Gainwell’s Component Repair Shops are fully equipped to restore engines, gearboxes, cylinders, and electric motors to factory standards, ensuring optimal functionality and longevity.

BENEFITS

• Superior repair services with efficient turnaround times and exceptional value.
• Comprehensive diagnosis, repair, and restoration of all components to meet original design standards.
• Optimization of machine productivity leading to increased return on investment.
• Restored reliability equivalent to that of a new machine.
• Extensive Parts Warehouse ensuring seamless operations with readily available parts.

Our S•O•S^SM Services, currently available in India only, offer a valuable resource dedicated to enhancing equipment management and optimizing component life. Our services are specifically designed to proactively identify issues before they escalate into major repairs, ultimately minimizing downtime and maximizing productivity.

Our team of skilled technicians collect machine fluid samples at regular intervals, which are then meticulously analyzed at our cutting-edge S•O•S SM Lab. Through this process, we are able to evaluate the condition of lubricating oils and the overall health of various components such as hydraulic systems, engines, and transmissions.

S•O•S^SM SERVICES

• Our S•O•S^SM Lab is a state-of-the art facility with modern instruments that deliver enhanced capabilities in areas of analysis and reporting.

• We have processed more than 3,00,000 fluid samples.

• We have saved many machines from premature failure, reduced machine downtime with increased availability.

When examining equipment fluids, our focus lies on four key aspects -

• Component Wear Rate
• Oil Condition
• Oil Contamination
• Oil Identification

MACHINE INSPECTION

Our experienced and expert engineers are available to inspect your machine at regular intervals to keep the machine in good condition.

1. Technical analysis 1 (TA-1)

Between 250-500 hours service, a more in-depth visual inspection, which takes 30 minutes to an hour and includes Lower, Mid, Upper and Implements and attachments.

2. Technical analysis 2 (TA-2)

At every 2,000 hours, a very in-depth analysis that requires specialized tools and a skilled inspection person to check areas such as cycle times, system pressures and engine power. A TA2 gets your machine adjusted back to peak operating condition.

TRAINING

We focus on helping our customers become more profitable by improving the knowledge and skills of their maintenance staff through ongoing training. Our Technical Trainers are highly trained to provide training that meets global standards. Our goal is to reduce equipment costs and increase machine availability, so we offer various maintenance training programs tailored to each customer’s needs.

Training Center

Our Training Center was established to enhance the technical skills of employees and customers, creating a competitive advantage through continuous learning. We strive to apply the knowledge gained for the benefit of our customers. Our Training Department offers a mix of training methods, including Web Based Training, On the Iron Training, and Field Training

Operator Training

Operators of mining equipment play a crucial role in reducing operating costs and extending the life of machines. Skilled operators can minimize downtime, improve fuel efficiency, and boost productivity. To help customer operators operate machines efficiently, we provide a range of operator training programs led by Certified Operator Trainers.